Privacy Policy

Last updated: July 27, 2026

Healing Conversations, PLLC (“Healing Conversations,” “I,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how information may be collected, used, stored, and disclosed when you visit tellellen.com or communicate with Healing Conversations through the website.

The term “you” refers to anyone who accesses, visits, or uses the website.

By using this website, you acknowledge that you have read this Privacy Policy. Please do not use the website or submit information through it if you do not agree with this policy.

Scope of This Privacy Policy

This Privacy Policy applies to information collected through the public Healing Conversations website and related website communications.

It does not replace any Notice of Privacy Practices, informed-consent document, client-service agreement, or other privacy notice that may apply once you become a client.

Information submitted through a secure client portal or maintained as part of a clinical record may be subject to additional federal and state healthcare privacy requirements. When those requirements apply, clinical information will be handled in accordance with applicable law and the Healing Conversations Notice of Privacy Practices.

Information You Provide Voluntarily

You may voluntarily provide information when you:

  • Complete a contact or consultation-request form;

  • Send an email;

  • Request information about services;

  • Subscribe to an email list or other communications, if available;

  • Schedule a consultation or appointment;

  • Communicate with Healing Conversations in another manner.

This information may include your name, email address, telephone number, general availability, state of residence, and any information you choose to include in your message.

Please do not use a general website contact form or ordinary email to submit detailed medical information, mental-health history, Social Security numbers, payment-card information, or other highly sensitive information.

Submitting a contact form, email, or consultation request does not create a therapist-client relationship. A therapist-client relationship is established only after eligibility and fit have been assessed and the required practice documents have been completed.

Clinical and Payment Information

Current and prospective clients may be directed to a secure third-party client portal, electronic health-record system, scheduling platform, telehealth platform, or payment processor.

Information submitted directly through those services is handled according to the service provider’s privacy and security practices and, where applicable, Healing Conversations’ Notice of Privacy Practices and clinical policies.

Healing Conversations does not intentionally store complete credit-card or banking information on the public website. Payment information is processed through the applicable third-party payment system.

Information Collected Automatically

When you visit the website, the website platform and service providers may automatically collect limited technical information, including:

  • Your Internet Protocol address;

  • Browser and device type;

  • Operating system;

  • Approximate geographic location;

  • Referring website;

  • Pages viewed;

  • Date and time of your visit;

  • Time spent on particular pages;

  • Links or buttons selected;

  • General patterns regarding use of the website.

This information may be collected through server logs, cookies, analytics tools, and similar technologies.

We may use this information to operate and secure the website, understand how visitors use it, correct technical problems, evaluate website performance, and improve the information and services presented.

Cookies and Similar Technologies

The website may use cookies and similar technologies. Cookies are small data files placed on your device that help websites function, remember preferences, measure traffic, and understand visitor activity.

Some cookies are necessary for the website to operate. Other cookies may support analytics or optional website features.

You can adjust your browser settings to block or delete cookies. Disabling cookies may affect the appearance or functionality of certain portions of the website.

Healing Conversations does not intentionally use the public website to sell personal information or create advertising profiles based on sensitive mental-health information.

Website Analytics and Tracking Technologies

The website platform or analytics providers may collect information about website visits and interactions.

Because this is a mental-health-services website, Healing Conversations seeks to limit the disclosure of information that could unnecessarily identify a visitor or reveal sensitive information about the visitor’s interests or health.

Healing Conversations does not intentionally provide clinical records, therapy-session information, diagnoses, or information submitted through the secure client portal to advertising companies for targeted advertising.

How We Use Information

Information collected through the website may be used to:

  • Respond to questions and consultation requests;

  • Determine whether Healing Conversations may be able to provide services;

  • Schedule consultations or appointments;

  • Communicate administrative information;

  • Provide information that you requested;

  • Operate, maintain, and improve the website;

  • Monitor website security and prevent misuse;

  • Maintain appropriate business records;

  • Comply with legal, regulatory, licensing, or professional obligations;

  • Protect the rights, safety, and property of Healing Conversations or others.

Information submitted through a website inquiry will not be used to provide emergency or crisis services.

Email Communications

When you contact Healing Conversations by email, your email address, message, and related correspondence may be retained for communication, documentation, security, or business purposes.

Email may not be a fully secure or confidential method of communication. Please limit ordinary email to general scheduling and administrative matters unless another communication method has been discussed.

If Healing Conversations offers a newsletter or marketing emails, you will receive those communications only in accordance with applicable law and the choices presented when you subscribe. You may unsubscribe from promotional emails by using the unsubscribe link included in the message or by contacting Healing Conversations.

Administrative or service-related communications may still be sent when necessary.

Disclosure of Information

Healing Conversations does not sell or rent personal information.

Information may be disclosed in limited circumstances, including:

  • To vendors and service providers that assist with website hosting, email, analytics, scheduling, client-portal services, payment processing, security, or other business operations;

  • When you direct or authorize the disclosure;

  • When reasonably necessary to investigate fraud, security threats, misuse of the website, or unlawful conduct;

  • When required by law, subpoena, court order, licensing authority, or other valid legal process;

  • When reasonably necessary to protect the rights, safety, or property of Healing Conversations, website visitors, clients, or others;

  • In connection with a business reorganization, transfer, merger, sale, or closure, subject to applicable legal and professional requirements.

Service providers are permitted to access information only as reasonably necessary to perform the services for which they were engaged, subject to their contracts, privacy practices, and applicable law.

Third-Party Websites and Services

The website may contain links to social-media platforms, educational resources, scheduling systems, client portals, or other third-party websites.

When you leave the Healing Conversations website, the privacy practices of the third-party service apply. Healing Conversations does not control and is not responsible for the content, security, accessibility, or privacy practices of third-party websites.

You are encouraged to review the privacy policies of any third-party website or service you use.

Social Media

Healing Conversations may maintain profiles on social-media platforms. Information you post publicly or submit directly through a social-media platform is governed by that platform’s policies.

Comments, reactions, messages, follows, and other interactions on social media may be visible to the platform, other users, or the public.

For your privacy, please do not use social media to disclose clinical information or request urgent mental-health assistance. Following, liking, commenting on, or otherwise interacting with a Healing Conversations social-media account does not establish a therapist-client relationship.

Data Retention

Information is retained only for as long as reasonably necessary for the purpose for which it was collected, to maintain appropriate business records, to resolve disputes, or to comply with legal, licensing, ethical, contractual, and professional obligations.

Clinical records may be subject to different retention requirements, as explained in applicable practice documents or the Notice of Privacy Practices.

Data Security

Healing Conversations uses reasonable administrative, technical, and organizational safeguards intended to protect information under its control.

However, no website, email system, electronic transmission, or storage method can be guaranteed to be completely secure. By using the website or communicating electronically, you acknowledge that absolute security cannot be guaranteed.

If you believe information submitted through the website has been accessed or used improperly, please contact Healing Conversations promptly.

Children’s Privacy

This website is intended for adults seeking information about psychotherapy and related professional services. It is not directed to children under the age of 13, and Healing Conversations does not knowingly collect personal information directly from children under 13 through the website.

If you believe a child under 13 has submitted personal information through the website, please contact Healing Conversations so that the information can be reviewed and, when appropriate, deleted.

Privacy Rights and Requests

Depending on where you live and the law applicable to your information, you may have the right to request access to, correction of, or deletion of certain personal information.

You may also have the right to withdraw consent to certain uses or request information about how your personal information has been used or disclosed.

These rights are not absolute and may be limited by legal, ethical, licensing, clinical-record-retention, or other professional obligations.

To submit a privacy request, contact Healing Conversations using the information below. We may need to verify your identity before completing a request.

Healing Conversations will not discriminate against you for making a privacy request protected by applicable law.

Changes to This Privacy Policy

This Privacy Policy may be revised periodically to reflect changes in website functions, service providers, business practices, or legal requirements.

The revised policy will be posted on this page with an updated effective date. Your continued use of the website after a revision is posted constitutes acknowledgment of the revised policy.

Contact

Questions, concerns, or requests regarding this Privacy Policy may be directed to:

Healing Conversations, PLLC
Email: ellen@tellellen.com
Mailing address: 100 Magnolia Square Court, Suite 102, Aberdeen, NC  28315