Terms and Conditions
Last updated: July 27, 2026
These Terms and Conditions govern your access to and use of the Healing Conversations, PLLC website, including the content, features, and services available through tellellen.com.
Throughout these Terms and Conditions, “Healing Conversations,” “we,” “us,” and “our” refer to Healing Conversations, PLLC. The terms “you” and “your” refer to any person who accesses, visits, views, or uses the website.
Please read these Terms and Conditions carefully. By accessing or using the website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions, together with our Privacy Policy and Disclaimer.
If you do not agree with these Terms and Conditions, please do not use the website.
Purpose of the Website
The Healing Conversations website provides general information about Healing Conversations, psychotherapy, EMDR, mental health, emotional well-being, and related educational topics.
The website also allows prospective clients to learn about services and request information or a consultation.
Website content is provided for general educational, informational, and marketing purposes only. It is not intended to replace individualized mental-health treatment, medical care, diagnosis, assessment, or advice from a qualified professional who is familiar with your particular circumstances.
No Therapist-Client Relationship
Accessing this website, reading its content, submitting a contact form, sending an email, requesting a consultation, following Healing Conversations on social media, or otherwise communicating through the website does not establish a therapist-client relationship.
A therapist-client relationship is established only after:
Healing Conversations has determined that services are appropriate and available;
Both parties have agreed to work together;
Required intake, informed-consent, privacy, practice-policy, and professional-disclosure documents have been completed; and
Any other applicable clinical or administrative requirements have been satisfied.
Healing Conversations is not obligated to accept any person as a client merely because that person contacts the practice, schedules a consultation, or completes an inquiry form.
Clinical Agreements and Practice Policies
These Terms and Conditions govern use of the public website. They do not govern the delivery of psychotherapy or other clinical services.
If you become a client, your clinical relationship with Healing Conversations will be governed by separate documents, which may include:
Informed consent for treatment;
The Professional Disclosure Statement;
The Notice of Privacy Practices;
Telehealth consent;
Financial and payment policies;
Cancellation and attendance policies;
Communication policies;
EMDR or intensive-service agreements; and
Other practice forms applicable to the services you receive.
If these Terms and Conditions conflict with a signed clinical agreement regarding the provision of professional services, the applicable clinical agreement will control.
Geographic and Licensure Limitations
Healing Conversations provides professional services only in jurisdictions where the treating clinician is legally authorized to practice and where services are clinically appropriate.
The ability to access this website from a particular state, country, or location does not mean that psychotherapy or other professional services are available in that location.
Service availability may depend on your physical location at the time of the appointment, applicable licensing requirements, clinician availability, clinical appropriateness, technology requirements, and other legal or professional considerations.
Information presented on the website does not constitute an offer to provide psychotherapy in every jurisdiction where the website can be viewed.
Not for Emergencies
The website, its contact forms, email addresses, scheduling tools, and social-media accounts are not monitored continuously and must not be used for emergencies or urgent crisis communication.
Healing Conversations does not provide emergency or crisis-response services through the public website.
If you or someone else is in immediate danger, call 911 or go to the nearest emergency department.
If you are experiencing a mental-health, suicide, or substance-use crisis in the United States, call or text 988 to reach the 988 Suicide & Crisis Lifeline.
Do not delay seeking emergency assistance while waiting for a response from Healing Conversations.
No Guarantees of Results
Healing Conversations makes no promise or guarantee regarding the outcome of psychotherapy, EMDR, EMDR intensives, consultation, educational information, or any other service discussed on the website.
Descriptions of treatment approaches explain their general purposes and potential benefits. They do not mean that a particular approach is appropriate for every person or will produce a particular result.
Mental-health treatment is individualized. Results vary based on many factors, including a person’s needs, circumstances, history, goals, participation, readiness, available resources, and the nature of the concerns being addressed.
Testimonials, examples, illustrations, descriptions, or discussions of possible outcomes do not guarantee that another person will have the same experience or result.
Permitted Use
You may access and use the website for lawful, personal, and noncommercial purposes.
You agree not to:
Use the website for any illegal, fraudulent, abusive, threatening, or harmful purpose;
Attempt to gain unauthorized access to the website, its hosting environment, accounts, databases, or related systems;
Interfere with the website’s operation, security, or availability;
Introduce viruses, malicious code, automated attacks, or other harmful technologies;
Use automated tools to scrape, copy, extract, monitor, or reproduce website content without written permission;
Impersonate another person or misrepresent your identity or affiliation;
Submit information that you know is false, misleading, unlawful, or infringing;
Use website content to misrepresent yourself as affiliated with Healing Conversations;
Copy, publish, sell, license, distribute, or commercially exploit website content without permission; or
Use the website in a manner that violates the rights of Healing Conversations or another person.
Healing Conversations may restrict or terminate access to the website when we reasonably believe that a visitor has violated these Terms and Conditions or misused the website.
Intellectual Property
Unless otherwise stated, the website and its original content—including text, graphics, photographs, branding, logos, design elements, videos, downloads, educational materials, and other original materials—are owned by or licensed to Healing Conversations, PLLC and are protected by applicable intellectual-property laws.
You may view, print, or save limited portions of the website for your own personal, noncommercial use.
You may not reproduce, modify, republish, distribute, sell, license, display, transmit, create derivative works from, or commercially use website content without prior written permission from Healing Conversations.
Nothing in these Terms and Conditions transfers ownership of any Healing Conversations intellectual property to you.
Any trademarks, business names, service names, logos, or other materials belonging to third parties remain the property of their respective owners.
Information You Submit
You are responsible for the accuracy and lawfulness of information you voluntarily submit through the website.
Do not submit detailed clinical information, extensive mental-health history, Social Security numbers, full payment-card information, or other highly sensitive information through a general website contact form or ordinary email.
Submitting information through the website does not guarantee confidentiality to the same extent as communication through an approved secure client portal.
Information submitted through the website will be handled in accordance with the Healing Conversations Privacy Policy and, when applicable, the Notice of Privacy Practices and other clinical privacy requirements.
You represent that you have the right to provide any information you submit and that doing so does not violate another person’s privacy, confidentiality, intellectual-property, or other legal rights.
Scheduling and Consultation Requests
A consultation request, appointment request, or online scheduling submission is not guaranteed to be accepted.
Appointments are subject to availability, eligibility, location, clinical fit, completion of required documents, and any applicable practice requirements.
An automated confirmation, calendar invitation, or acknowledgment that a request was received does not by itself establish a therapist-client relationship.
Cancellation fees, payment obligations, service fees, and other clinical scheduling policies are governed by the applicable practice documents provided to clients.
Third-Party Services and Links
The website may contain links to or integrations with third-party websites and services, including:
Client portals;
Electronic health-record systems;
Scheduling platforms;
Telehealth platforms;
Payment processors;
Email providers;
Social-media platforms;
Video-hosting services; and
External educational resources.
These third parties operate independently and may have their own terms, privacy policies, security practices, and accessibility standards.
Healing Conversations does not control and is not responsible for the availability, accuracy, content, security, privacy practices, or operation of third-party websites or services.
A link to an external resource does not necessarily constitute an endorsement, sponsorship, recommendation, or guarantee.
Your use of a third-party website or service is at your own discretion and is governed by the terms and policies of that provider.
Social Media
Healing Conversations may maintain professional social-media accounts.
Social-media content is provided for general informational and educational purposes. It is not psychotherapy, clinical advice, crisis support, or a substitute for individualized professional care.
Interactions on social media—including following, liking, sharing, commenting, tagging, or sending a message—do not establish a therapist-client relationship.
Social-media interactions may be publicly visible or disclosed to the platform and other users. Current and prospective clients should carefully consider their own privacy before interacting with a Healing Conversations social-media account.
Healing Conversations cannot guarantee that direct messages or comments on social media will be seen or answered.
Accuracy and Changes to Website Content
Healing Conversations makes reasonable efforts to provide useful and accurate information. However, mental-health information, professional standards, laws, regulations, service availability, fees, and website content may change.
We do not guarantee that every page will always be complete, current, error-free, or suitable for your individual needs.
Healing Conversations may modify, correct, update, remove, or discontinue any portion of the website at any time without prior notice.
We are not obligated to update previously published content merely because circumstances, research, laws, or professional practices have changed.
Website Availability
We do not guarantee that the website will be available continuously or operate without interruption, delay, error, security risk, or technical malfunction.
The website may become unavailable due to maintenance, hosting problems, equipment failure, internet disruptions, security incidents, events beyond our control, or other technical reasons.
Healing Conversations may suspend or discontinue all or part of the website at any time.
Disclaimer of Warranties
To the fullest extent permitted by law, the website and its content are provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied.
Healing Conversations does not warrant that:
The website will meet your individual needs;
The website will be uninterrupted, secure, or error-free;
Website content will always be complete, accurate, or current;
Defects will be corrected immediately;
The website will be free from viruses or other harmful components; or
Use of the website or its content will produce a particular result.
Nothing in this section excludes any warranty or right that cannot legally be excluded.
Limitation of Liability
To the fullest extent permitted by law, Healing Conversations, PLLC and its owners, clinicians, employees, contractors, representatives, and service providers will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages arising from or related to:
Your use of or inability to use the website;
Reliance on general website content;
Website interruptions or technical failures;
Unauthorized access to information outside our reasonable control;
Third-party websites, platforms, or services;
Your decision to delay or decline professional or emergency assistance; or
Any misuse of the website by you or another person.
This limitation does not apply to liability that cannot lawfully be limited or excluded.
Nothing in these Terms and Conditions limits professional duties or legal rights arising from an established therapist-client relationship when those duties or rights cannot lawfully be waived.
Indemnification
To the fullest extent permitted by law, you agree to indemnify and hold harmless Healing Conversations, PLLC and its owners, clinicians, employees, contractors, and representatives from claims, losses, liabilities, damages, and reasonable costs arising from:
Your unlawful or unauthorized use of the website;
Your material violation of these Terms and Conditions;
Information or content you submit in violation of another person’s rights; or
Your intentional interference with the website’s security or operation.
This provision does not require you to indemnify Healing Conversations for conduct for which indemnification is prohibited by law.
Privacy
Your use of the website is also governed by the Healing Conversations Privacy Policy.
Clinical information may also be governed by the Healing Conversations Notice of Privacy Practices, informed-consent documents, and applicable federal and state privacy laws.
Please review the Privacy Policy separately for information about website data collection, cookies, analytics, third-party providers, information use, data retention, and privacy requests.
Governing Law
These Terms and Conditions are governed by the laws of the State of North Carolina, without regard to conflict-of-law principles, except when another jurisdiction’s laws must apply and cannot legally be waived.
Any dispute involving these Terms and Conditions will be addressed in a court with lawful jurisdiction over the dispute.
This section does not alter any rights, remedies, licensing requirements, or professional obligations that apply to clinical services provided in another jurisdiction.
Severability
If any provision of these Terms and Conditions is found to be unlawful, invalid, or unenforceable, that provision will be interpreted or limited to the extent necessary to make it enforceable when legally permitted.
If it cannot be made enforceable, it will be severed from these Terms and Conditions. The remaining provisions will remain in effect.
No Waiver
Failure by Healing Conversations to enforce a provision of these Terms and Conditions does not waive the right to enforce that provision or another provision in the future.
Entire Agreement Regarding Website Use
These Terms and Conditions, together with the Privacy Policy and Disclaimer, constitute the agreement between you and Healing Conversations regarding use of the public website.
They do not replace or modify any signed agreement governing psychotherapy, payment, scheduling, privacy, telehealth, or other professional services.
Changes to These Terms and Conditions
Healing Conversations may revise these Terms and Conditions periodically to reflect changes in the website, services, business practices, technology, or applicable requirements.
The updated version will be posted on this page with a revised “Last updated” date.
Your continued use of the website after revised Terms and Conditions are posted constitutes your acknowledgment of the revised terms.
Contact
Questions regarding these Terms and Conditions may be directed to:
Healing Conversations, PLLC
Email: ellen@tellellen.com